Privacy Policy

Last updated: 14th October 2025

Everything Unsaid (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and safeguard your information when you visit our website, purchase from us, or interact with our brand.

1. Personal Information We Collect

We may collect the following types of information:

  • Name, address, phone number, and email address
  • Payment and billing details (processed securely via Shopify Payments or PayPal)
  • Order history and purchase preferences
  • Information you provide when contacting us or subscribing to our emails
  • Website analytics data (via cookies or pixels) to help us improve our service

2. How We Collect Your Information

We collect information when you:

  • Make a purchase through our store
  • Subscribe to our mailing list
  • Contact us via email or web form
  • Browse our site (using cookies and analytics tools)

You can disable cookies at any time in your browser settings.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates or respond to enquiries
  • Send marketing emails (only if you opt in)
  • Improve website performance and customer experience
  • Meet legal, tax, and accounting obligations

We will never sell, rent, or trade your personal information to third parties.

4. Data Storage & Security

Your personal information is stored securely using Shopify’s encrypted systems and trusted service providers. Payment information is processed directly by Shopify Payments or PayPal — we do not store your full card details.

We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

5. Third-Party Services

Some third-party providers we use — such as Shopify, PayPal, and Flodesk (for email marketing) — may store data on servers outside Australia. These providers have their own privacy practices that comply with global standards such as GDPR and CCPA.

6. Marketing Communications

You’ll only receive marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing us at hello@everythingunsaid.co.

If you believe we have breached the Australian Privacy Principles, you can contact us to resolve the issue, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.

9. Contact Us

If you have any questions about this policy or how your information is handled, please contact us at: hello@everythingunsaid.co